The fine print
Shipping & exchange policy
Please read before you place an order — all sales are final.
No refunds
All sales at Grown are final. Once an order is confirmed and paid, the amount is not refunded under any circumstance — including change of mind, delayed delivery or incorrect size selection at the time of ordering.
Exchange only, and only when we got it wrong
If a piece reaches you damaged, faulty or different from what you ordered, write to us within 48 hours of delivery with photographs. Once the piece comes back to us in exactly the condition we delivered it — unworn, unused, with all tags, pouches and packaging intact — we will send a replacement. No money is returned; the resolution is always an exchange.
What is not eligible
Pieces that show signs of wear, alteration, perfume or cosmetic contact, missing packaging, or damage caused after delivery are not eligible for exchange. Made-to-order and personalised pieces are not eligible at all.
Shipping
Delivery charges are calculated automatically from your delivery country at checkout. Within India, delivery is ₹100 and complimentary on orders over ₹1,000. International rates and free-delivery thresholds are shown the moment you select your country.
Taxes and duties
GST is applied on Indian orders based on your place of supply. For international orders, applicable VAT is shown at checkout. Any import duties levied by your country are payable by you on delivery.